Privacy Policy

Perfect Water Systems Limited operates the website perfectwater.ie. It is the policy of Perfect Water Systems Limited to respect your privacy regarding any information we may collect while operating our website. For purposes of data protection law, Perfect Water Systems Limited is the data controller and has implemented technical and organizational measures to ensure the protection of personal data processed through this website. Learn about our Cookies Policy.

Our website address is: www.perfectwater.ie.

We respect your privacy

This privacy notice applies to the use of personal data by Perfect Water Systems Limited. It explains what information we collect, how we use it, who we share it with and how we protect it. It also details the rights available to you in relation to how we hold and use your personal data, how to exercise those rights, and what to do if you require more information or wish to make a complaint.

How we protect your data

We keep our computer systems, files and buildings secure by following legal requirements and appropriate security guidance. We make sure that our staff, and anyone with access to personal data that we are responsible for, is fully trained on how to protect personal data. We ensure that our processes clearly identify the requirements for managing personal data and that they are up to date. We regularly audit our systems and processes to ensure that we remain compliant with these policies and legal obligations.

What data breach procedures we have in place

It is our policy to provide a clear process for handling a personal data breach, should one occur. Where appropriate, Perfect Water Systems Limited will promptly notify you of any unauthorized access to your personal information.

What personal data we collect and why we collect it

We collect your personal data so that we can manage our relationships with you. Activities that we require personal data for include:

• Performance and maintenance of a supply contract
• Provision of products or services
• Improving our existing products and services
• Developing new services
• Responding to requests and providing information
• A range of other activities which we are obliged to undertake, or which we have gained consent to complete

We ensure that the information we collect is appropriate to the purposes for which it is obtained. We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.

Our services are not directed to children under 18. If you learn that a child under 18 has provided us with personal information without consent, please contact us.

By using our website, products, or services, and by submitting any data to us, you warrant that you are eighteen (18) years of age or older.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

The amount and type of information that we gather depends on the nature of the interaction with us. For example, we ask visitors who sign up at perfectwater.ie to provide a username and email address. If you are looking for information on our products or services and you use a contact form, we ask you for your Name and email address. Those who engage in transactions with Perfect Water Systems Limited are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Perfect Water Systems Limited collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Perfect Water Systems Limited. We do not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Cookies

A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. Most browsers allow you to turn off cookies.

Cookies make it easy for websites to collect precise user-specific information about their visitors. This generally makes it simpler for you to navigate the web and enjoy a personalised experience.

Many cookies do essential jobs. For example, authentication cookies identify who you are when you try to log into an account. Other types of cookies enable you to shop online, storing items as you add them to your virtual shopping basket.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Types of cookie

Cookies can be either temporary (session cookie) or permanent (persistent cookie).

Session cookies are stored in your device’s temporary memory – not on your hard drive – while you’re browsing a website. Usually these cookies are deleted when you close the browser. If you were to reopen the browser and revisit the website, the site would not ‘remember’ that you had visited previously. Session cookies remain active only until you leave a site.

Persistent cookies remain stored on your hard drive, persisting from session to session until you delete them or they reach a set expiration date. Persistent cookies can store information such as log-in details, bookmarks, credit card details and preferred settings and themes – resulting in a faster and smoother web journey.

How to control cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

How Perfect Water Systems Limited uses cookies

The cookies we use on our website can be grouped into four different categories.

• Strictly necessary cookies:  are essential in order to enable you to navigate around our website and use its features. Without these cookies, we would be unable to provide you with the services you have asked for.
• Functionality cookies:  allows our website to remember choices you make and help to provide an enhanced, more personal experience on our website.
• Performance cookies:  helps us improve our website and our online services. These cookies gather information about how our site is used, including which pages are visited most often. This helps us to provide a better user experience. These cookies are anonymous – which means that they won’t collect information to identify you.
• Targeting & Advertising cookies: currently not used. These cookies are also anonymous, they won’t collect information to identify you.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Third Parties

We use Piwik PRO Analytics Suite as our website/app analytics software and consent management tool. We collect data about website visitors based on cookies. The collected information may include a visitor’s IP address, operating system, browser ID, browsing activity and other information. See the scope of data collected by Piwik PRO.

We calculate metrics like bounce rate, page views, sessions and the like to understand how our website/app is used. We may also create visitors’ profiles based on browsing history to analyze visitor behavior, show personalized content and run online campaigns.

We host our solution on Microsoft Azure in Germany, Netherlands, United States and Hong Kong, Orange in France and ElastX in Sweden, and the data is stored for 14/25 months.

The purpose of data processing: analytics and conversion tracking based on consent. Legal basis: Art. 6 (1)(a) GDPR.

Piwik PRO does not send the data about you to any other sub-processors or third parties and does not use it for its own purposes. For more, read Piwik PRO’s privacy policy.

PayPal Payment Processing. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which represent virtual private or business accounts. PayPal is also able to process virtual payments through credit cards when a user does not have a PayPal account. A PayPal account is managed via an e-mail address, which is why there are no classic account numbers. PayPal makes it possible to trigger online payments to third parties or to receive payments. PayPal also accepts trustee functions and offers buyer protection services.

The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg. The applicable data protection provisions of PayPal may be retrieved under https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

You can revoke consent for the handling of your personal data at any time from PayPal. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing.

Stripe Payment Processing. Stripe is an online payment service provider. The entity that provides Services in Europe is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin.

Tidio Web Chat. Occasionally, we may use Tidio, a chat platform that connects users with our customer support. Depending on the Pre-chat survey, Tidio may collect email addresses, names and/or phone numbers only with the consent of users, in order to start the chat. The messages and data exchanged are stored within the Tidio application. For more information, please refer to the Tidio Privacy Policy. Perfect Water Systems does not use these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).

Other Parties. Some cookies etc that have been set on our websites are not related to Perfect Water Systems Limited or our partners. When you visit a page with content embedded from, for example, YouTube or Facebook or social media widgets like the Facebook like button, these service providers may use their own cookies etc.

We do not control the use of these cookies etc and cannot access them due to the way that these technologies work, as they can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies etc.

Who we share your data with

We may share your personal data with, or disclose your personal data to, the following categories of third party:

• Agents or suppliers: these are persons or companies we have contracts with to provide products or services that we use in conducting our business, including managing our relationship with our customers. In many cases, they will be within the European Economic Area (EEA) but in some cases they may be outside of the EEA. We will only share or disclose to these parties the information that they need in order to provide the products or services, and will require those parties to ensure that the information is always adequately protected.
• Professional advisers: we may share or disclose personal data to professional advisers we may engage for any reasonable purpose in connection with our business, including assistance in protecting our rights.
• Other external bodies: in certain circumstances, we may be required by law to disclose personal data to external bodies, such as local authorities, government departments or An Garda Síochána. In these cases, we will only disclose the minimum amount of information required to satisfy our legal obligation. However, once the information is disclosed, we will not be able to control how it is used by those bodies.

How long we retain your data

Information collected by us will be held for as long as it is required to fulfil the purpose it was collected for and to protect our business and our rights. We are required to keep certain types of information for a specific period of time in order to comply with legal requirements. The length of time we keep any part of your personal information will depend on the type of information and the purpose for which it was obtained.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

What rights you have over your data

If you have an account on perfectwater.ie, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

The rights that you have available to you include:

• Gaining access to and copies of your personal data: you are entitled to receive, on request and free of charge, a copy of all your personal data that we hold. There are some limitations to this right. For example, if the data also relates to another person and we do not have that person’s consent, or if the data is subject to legal privilege. Where there is data that we cannot disclose, we will explain this to you.
• Ensuring that your data is accurate: our aim is to ensure that the data we hold about you is correct and up to date. From time to time we may contact you to verify the information that we hold. You may also contact us to correct any errors that you notice.
• Granting or Removing consent: where we require your consent for any processing, for example, to provide you with direct marketing communications, we will clearly explain what the consent is for, and any consequences of giving or refusing consent, and will provide that consent can only be given by way of a positive action by you. We will also ensure that you are able to withdraw any such consent at any time.
• Restricting processing of your data: you have the right to request us to restrict the processing of your personal data in certain circumstances, for example, if there is a dispute over our rights to carry out specific processing activities, or where you do not want us to delete data. We will respond promptly to your request and will provide an explanation if we cannot fully comply.
• Deletion of your data: in certain circumstances, you may have the right to have some or all of your personal data deleted from our records. This is sometimes referred to as the “right to be forgotten”. This may occur if, for example, we retain data which is no longer required by us, or if you withdraw a consent. If you continue to have a relationship with us, we must retain the data we need to manage this relationship. We will respond promptly to your request, and provide reasons if we object to the deletion of any of your personal data.
• Moving your data: where it is possible for us to provide it, you have the right to receive a digital copy of the personal data that you have provided to us.

International Transfers of Data: in certain circumstances, we may transfer your personal information internationally, including outside of the European Economic Area (EEA). Should we do this, we ensure that all transfers are made in accordance with data protection law and that your data it will be given an equivalent level of protection that it has when it is being managed in the Republic of Ireland.

How to make a complaint

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Irish Data Protection Commissioner’s Office.

Changes to our privacy notice

We may occasionally update this privacy notice. We encourage you to periodically review this notice to be informed of how we use your information.

What automated decision making and/or profiling we do with user data

We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.

Our contact information

Perfect Water Systems Limited, Ballysally Business Park, Railway Road, Charleville, Co. Cork, P56 KN82
Phone: 063-89290 Email: info@perfectwater.ie Date: May 24th 2018 / Updated: November 2nd 2024